Summary
In short: email privacidade@usevertia.com telling us what you want deleted. We acknowledge your request within 2 business days, delete within 30 days and email you when we are done.
If you received messages from a store and you are its customer, please ask the store first: the store decides about your data. Full details are in the Data deletion section of our Privacy Notice.
If you are a merchant
In short: uninstall the app to delete your store's data, and email us to delete your sign-in account.
- Store data. Uninstall the Vertia app from the apps area of your platform (Shopify or Nuvemshop). Vertia's access to the store ends immediately and the access tokens are deleted. Customers, orders, messages and all other store data are deleted within 30 days of uninstall or of the end of the contract.
- Your sign-in account. Uninstalling the app does not delete your sign-in account (name, email, phone and preferences), because it may be linked to other stores. To delete it, email privacidade@usevertia.com from your account email.
- Copy before you leave. If you want a copy of your store's data, ask at suporte@usevertia.com before uninstalling. Deleted data cannot be recovered.
If you are a customer of a store
In short: ask the store. If you prefer, email us and we will forward your request.
- Through the store. The store receives your request through its platform. On Shopify, when the store records your deletion request, the platform notifies us and we delete your data for that store.
- Through us. Email privacidade@usevertia.com with the store's name and your email or phone number. We forward your request to the store within 2 business days and, on its instructions, delete your data. We do not delete a store's data without its instructions, because the data belongs to the store.
- Just stop receiving messages. Use the unsubscribe link in the email footer, or reply asking to stop on WhatsApp. This does not delete your profile, but it stops further marketing.
If you are a creator
In short: contact the store to end the partnership and contact us to delete your account.
- Your relationship with a store (agreement, coupon, sales, notes and receipts): ask the store.
- Your global account (name, email, phone, Brazilian taxpayer number and Pix key): email privacidade@usevertia.com. Commissions already settled remain in the store's records, without your contact or payout details.
If you connected WhatsApp through Meta
In short: email us to disconnect and delete. Removing access in Meta stops our access but does not delete what we already received.
- Email privacidade@usevertia.com, from the store account's email, asking us to disconnect WhatsApp and delete the data received from Meta.
- We delete the access tokens, the WhatsApp Business account and phone number identifiers, and the message records received from Meta (delivery and read status, replies and stop requests).
- If you wish, also remove Vertia's access in the apps and integrations settings of your Meta account.
The WhatsApp Business account and phone number remain yours and can be used with another provider.
What we keep after your request
In short: only what the law requires or what does not identify anyone.
| What we keep | For how long | Why |
|---|---|---|
| Dashboard and portal access logs (account, IP address, date and time) | 6 months from the access | Brazilian Internet Act (Marco Civil da Internet), art. 15 |
| Vertia's tax and billing records | 5 years | Brazilian tax law and Civil Code |
| Store orders and commissions, without any personal data | while the store uses Vertia | the store's accounts and creator payments |
| Platform identifier of a deleted customer | while the store uses Vertia | to prevent the person from being re-imported |
| A record of your deletion request | 5 years | to show we handled your request |
Timing and confirmation
In short: up to 30 days, confirmed by email.
- We acknowledge your request within 2 business days.
- We may ask you to confirm your identity, usually through your account email.
- We complete deletion in our systems within 30 days of your request. Suppliers' technical logs, such as error and request logs, are deleted on each supplier's own retention cycle.
- We email you a confirmation. If some data cannot be deleted, we tell you which data and why.
Questions: privacidade@usevertia.com. Data protection officer: Brunno Vert Visani Carvalho. VERT TECH TECNOLOGIA E DESENVOLVIMENTO LTDA, CNPJ 68.582.744/0001-03, Av. Cristóvão Colombo, 2144, room 408, 3rd floor, Floresta, Porto Alegre, RS, 90560-001, Brazil.